Ready to handle a variety of insurance claims

We offer you a wide range of claims solutions, supporting both building and motor impact claims in the domestic and commercial sectors.


Our end-to-end service has proprietary technology, transparency, audit-ready evidence, and rigorous compliance at its core - all meticulously delivered to the highest industry standards.

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Briefly explain how accurate scoping, disciplined indemnity control, structured contractor governance, and proactive fraud identification work together to ensure claims spend is controlled, justified, and protected against leakage at every stage. Lorem ipsum dolor sit amet (max 40 words).

Title Related to Cost Control & Leakage Prevention (8 words)
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Motor impact claims

We manage insurance claims arising from vehicle collisions that cause damage to Crown or third-party property. Each case is efficiently resolved with a strong focus on the customer, cost, and compliance.

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Buildings claims solutions

Whether it's claims validation, desktop cash settlements, or building repair work and disaster recovery, we keep our end-to-end processes simple, accurate, and reliable for you and your policyholders. 

Outcome-focused claims solutions

Delivering the results that matter most to you: exemplary customer satisfaction, optimal cost and expense ratios, and rigorous compliance. We prioritise you and your policyholders, control finances transparently, and confidently navigate regulation to resolve claims in a way that typically outperforms others.

We handle your claims with the same discipline, control, and transparency we apply to our own finances. Through accurate validation, deep policy knowledge, tight indemnity control, robust contractor governance, and advanced technology, we deliver maximum cost efficiency every time.

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Control costs, prevent claims leakage, protect spend

Our proprietary software delivers audit-ready evidence, real-time management information, and clear justification for every cost and decision we make on your behalf. This ensures you get complete clarity and transparency at every stage of the insurance claims process.

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Powered by Data. Driven by insight

With validated processes, surge-resilient capacity, expert teams, and nationwide coverage, you can rely on us to handle the most complex claims. Even during high-demand periods, we maintain control and performance, delivering the outcomes our stakeholders want and need.

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Your dependable and capable partner

By understanding the drivers behind complaints, making sound, fair, data-led decisions, and using accredited, proven processes, we protect your business, ensure full compliance, and deliver predictable, transparent outcomes every time. This leads to our customers routinely recommending our services.

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Balancing customer needs and compliance expectations

Title for Motor Impact Claims

Short paragraph introducing motor impact claims and explaining the scope of services that apply (max 20 words).

Title for Building Claims

Short paragraph introducing building claims and explaining the scope of services that apply (max 20 words).

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Headline about Motor Claims Services (8 words)

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Title About Service for Crown Property Claims (8 words)

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Title About Service for 3rd-Party Property Claims (8 words)

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Steering every motor impact claim to successful resolution

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Title About Service for Crown Property Claims (8 words)

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Title About Service for 3rd-Party Property Claims (8 words)

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Motor impact claims involving Crown property

We handle claims for damage to Crown-owned property, such as public highways structures, government buildings, or public infrastructure caused by vehicle collisions.

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Third-party property impact

We manage claims for vehicle damage to all kinds of properties—commercial or domestic—covering everything from garage doors to fences.

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End-to-end and standalone building claims solutions

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Title About Service for Crown Property Claims (8 words)

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Title About Service for 3rd-Party Property Claims (8 words)

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For commercial, domestic, and High Net Worth (HNW) properties.

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Desktop cash settlements handled properly

Low complexity claims settled remotely with cash, if the policyholder chooses, managed carefully and compliantly, keeping costs firmly under control.

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Validation with accuracy and integrity

Coverage, cause, and cost are rigorously assessed through virtual or in-person validation, ensuring fair, transparent, defensible claim outcomes.

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Disaster recovery and restoration

Nationwide certified technicians rapidly deploy advanced drying technology to stabilise damage, prevent secondary loss, and reduce total claim costs while keeping policyholders satisfied.

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Trusted and vetted building repair network

Rapid deployment, high-quality workmanship, and a surge-resilient professional network that prioritises your needs and reliably fulfils our commitments to you and your policyholders.

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Reliable and thorough surveys

Expert survey services that apply sound judgement, deliver accurate assessments, and provide rapid reporting to maximise confidence and optimise outcomes.

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Solace Loss Adjusters - part of Prism Claims Group

Professional in-house loss adjuster services delivering fast, fair claim assessments, expert validation, clear communication, cost control, and trusted support for insurers and policyholders nationwide.

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Headline about building Claims Services (8 words)

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Title About Service for Solace Loss Adjusting (8 words)

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Title About Service for Surveying & Validation (8 words)

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Title About Building Repair Network Service (8 words)

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Title About Emergency Works / Mitigation Service (8 words)

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Title About Drainage Service (8 words)

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Title About Service for Disaster Restoration claims (8 words)

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Trust us to resolve your claim

We put people at the heart of every claim, prioritising what matters most to you. That means giving you choices about how we work together and being clear, proactive, and swift from first contact through to the resolution of your claim.

  • 1. Policyholder submits claim

    You report what's happened to your insurance provider, who will initiate the claims process on your behalf.

  • 2. Claim passed to Prism Claims Group

    As an approved supplier, the insurance company forwards the claim to our expert claims solutions team for swift and professional handling.

  • 3. Assessment, validation, and repair

    We assess the damage, confirm coverage, and, depending on the situation and your preferences, either appoint a trusted contractor to complete the repairs or we settle the claim.

  • 4. Claim closure by insurer

    Once repairs or a cash settlement are complete and verified, the insurer reviews and formally closes the claim, completing the claims process.

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How the Claims Process Works

Have questions about your claim?

We're a nationwide provider of end-to-end insurance claims solutions for insurers.

If you're an insurance professional or a building repair contractor, get in touch to explore how we can work together.

We wholly depend on our building repair network

We're proud of our building repair network, which we partner with to deliver the high standards our clients and their policyholders expect. In return, we pay promptly and transparently, strengthening loyalty and ensuring capacity even during claims surges.

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Title for Motor Impact Claims

Briefly, explain what motor claims mean, particularly for policyholders, who may confuse this with motor insurance claims (max 30 words).

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Title for Building Claims



Briefly explain the scope of building claims, and what that entails from Prism’s point of view (max 30 words).



Discover what policyholders say about our building repair network

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Title for Motor Impact Claims

Briefly, explain what motor claims mean, particularly for policyholders, who may confuse this with motor insurance claims (max 30 words).

A solid black cube icon showing three faces in an isometric projection.

Title for Building Claims



Briefly explain the scope of building claims, and what that entails from Prism’s point of view (max 30 words).



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A human touch


"Perfect could not have been any better - courteous, helpful and a smile on their faces that's all it needs. Great guys, a pleasure to know there are workmen out there like this."
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High-quality craftsmanship


"I feel it necessary to email your company and to congratulate you on your exceptional service and performance in completing the work on our apartment. Not only did you complete the work in record time, but you also did it to the highest standards."
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Exceptional standards


"The workers themselves were excellent; clean, tidy, polite, and very professional. The way they tidied up afterwards made it feel as though they had never been in the house, which we really appreciated."
A person wearing a blue hard hat and high-visibility vest stands in a doorway, gesturing toward an outdoor construction site.

Flexibility and efficiency


"Thank you for using your initiative and bringing the builder along today, too, to speed up the process and not inconvenience me with multiple appointments and assessments."
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Pass due diligence checks

Each of our contractors must successfully complete the relevant due diligence checks to ensure your business is legitimate, financially stable, and competent.

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Maintain correct accreditations

Partners hold all relevant industry accreditations, certifications and insurances, demonstrating regulatory compliance, professional competence, and commitment to recognised best practice.

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Customer dedication

We expect unwavering commitment to our clients and their policyholders with clear communication, empathy, and professionalism delivered on every job.

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Quality craftsmanship

All repairs must meet exacting workmanship standards, using skilled tradespeople and approved materials to deliver durable, high-quality outcomes.

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Speed of response

Our supply chain partners respond quickly to instructions, mobilising without delay to protect property, minimise disruption, and maintain claim momentum.

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Operational capacity

We require flexible, surge-resilient companies that can manage fluctuating claim volumes driven by climate-related weather events without compromising service quality.

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Demonstrable performance

Partners track and evidence performance through measurable KPIs, audit readiness, and transparent reporting across every project.

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Accountability and reliability

We require consistent accountability, proactive communication, and dependable delivery to ensure trust is maintained with clients and policyholders alike.

A nationwide building repair network of trusted industry professionals

We set uncompromising standards for every partner in our building repair network to ensure we consistently deliver the outcomes our clients and their policyholders expect. The expectations below outline the professionalism, capability, and customer commitment required to represent our brand.

Could you deliver the standards we need?

  • Submit your interest

    Complete the 'Join Our Network' form with details about your company and services.

  • Initial review

    We assess your submission against our current needs and coverage areas.

  • Introductory meeting

    If aligned, we invite you to a Microsoft Teams call to get to know each other.

  • Onboarding documentation

    If we decide to proceed, we send an onboarding pack for completion to begin due diligence checks.

  • Due diligence and induction

    Once all checks are complete, you attend and complete our induction training.

  • Go live

    After induction, we agree on a go-live date and begin sending instructions.

  • Ongoing management and performance monitoring

    We hold regular check-ins and reviews to support performance and long-term partnership success.

Partner with us to deliver the high standards our clients and their policyholders expect.

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Customer

Location

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Client Title

Company

Headline Intro to Large Contractor Network (8 words)

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