Environmental, Social and Governance Policy

Version: 4.0

Company Name

1. Purpose

Prism Claims Group (“Prism”) is committed to conducting its business responsibly, sustainably, and ethically. This ESG Policy sets out our approach to environmental stewardship, social responsibility, and strong governance across all operations, including:

• Prism Claims Group
• Solace Loss Adjusting Ltd
• Spectra Software Systems Ltd

Our ESG strategy supports long-term value creation for clients, employees, partners, and wider society, while aligning with insurer expectations, regulatory standards, and our ISO 27001 framework.

2. ESG Principles

Our ESG approach is underpinned by the following principles:

• Transparency: Transparent pricing and clear reporting across the claims lifecycle
• Accountability: Defined ownership of ESG outcomes at Board and operational levels
• Integrity: Ethical decision making and zero tolerance for misconduct
• Sustainability: Reducing environmental impact across claims and operations
• Customer Focus: Delivering fair, efficient, and empathetic claims outcomes

3. Environmental Responsibility

3.1 Carbon Reduction & Climate Impact

Prism is committed to reducing its carbon footprint and supporting the transition to a low-carbon economy.
We will:

• Measure and monitor Scope 1, 2, and relevant Scope 3 emissions
• Reduce travel-related emissions through remote claims handling and digital workflows
• Support carbon reduction initiatives, including participation in insurer-led ESG programmes
• Continue with carbon offset and rewilding initiatives through strategic partners

3.2 Sustainable Claims Handling

We actively promote environmentally responsible repair and reinstatement practices:

• Prioritising repair over replacement where appropriate
  
• Encouraging use of sustainable and locally sourced materials
  
• Minimising waste through improved scoping and accurate estimating

3.3 Supply Chain Environmental Standards

We work with contractors and suppliers who share our environmental commitments:

• Monitoring contractor environmental performance
• Encouraging adoption of low-emission vehicles and sustainable practices
• Integrating ESG criteria into contractor onboarding and performance reviews

4. Social Responsibility

4.1 Customer Outcomes

We are committed to delivering fair, transparent, and high-quality outcomes for all customers:

• Embedding our Customer Choice Model
• Monitoring Net Promoter Score (NPS) and customer feedback
• Ensuring vulnerable customers are identified and supported appropriately
• Maintaining clear communication throughout the claims journey

4.2 Employees & Culture

Our people are central to our success:

• Providing a safe, inclusive, and supportive working environment
• Promoting equality, diversity, and inclusion across all levels
• Offering continuous professional development and training
• Supporting employee wellbeing and flexible working arrangements

4.3 Community & Industry Engagement

We aim to contribute positively to the communities and industries we serve:

• Supporting local employment and SME contractor networks
• Participating in industry forums and ESG initiatives
• Engaging in charitable and community-based activities where appropriate

5. Governance

5.1 Ethical Conduct

Prism maintains the highest standards of business integrity:

• Zero tolerance for bribery, corruption, and fraud
• Mandatory annual training in Anti-Bribery & Corruption and Fraud Prevention
• Clear whistleblowing procedures for reporting concerns

5.2 Data Security & Information Governance

We are committed to protecting data and maintaining robust information security:

• ISO 27001 accredited Information Security Management System (ISMS)
• Secure use of Microsoft 365, OneDrive, and SPECTRA platforms
• Regular risk assessments, vulnerability management, and access controls

5.3 Risk Management & Compliance

We maintain strong governance frameworks:

• Regular review of ESG risks within the corporate risk register
• Compliance with applicable laws, regulations, and insurer requirements
• Internal audits and continuous improvement processes

5.4 Supply Chain Governance

We ensure our partners operate to high ethical and professional standards:

• Due diligence on all contractors and suppliers
• Evidence-based validation of works and costs
• Clear expectations around conduct, compliance, and ESG alignment

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6. ESG Integration & Innovation

Prism is embedding ESG into its digital transformation:

• Using SPECTRA to provide real-time visibility of cost, carbon, and operational performance
• Developing open-book pricing models to improve transparency and reduce waste
• Leveraging AI and data analytics to identify inefficiencies and improve sustainability outcomes

7. Monitoring & Reporting

We will:

• Track ESG performance through defined KPIs (e.g. carbon metrics, NPS, complaint rates)
• Provide ESG reporting to key stakeholders, including insurer partners
• Continuously review and enhance our ESG strategy

8. Responsibilities

• Board of Directors: Overall accountability for ESG strategy and performance
• Senior Leadership Team: Implementation and monitoring of ESG initiatives
• All Employees: Responsibility to adhere to ESG principles in daily operations

9. Continuous Improvement

Prism is committed to ongoing improvement in ESG performance and will:

• Regularly review this policy
• Set measurable ESG objectives and targets
• Engage with stakeholders to refine and strengthen our approach

10. Approval

This policy is approved by the Board of Directors and will be reviewed annually.

17th March 2026