Bringing clarity and confidence to every claim
We differentiate ourselves through the clarity, control, and certainty we provide, and our commitment to delivering the outcomes you need and expect.
Insurers
Contractors
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Rapidly growing into a leading claims solutions provider
We started as a network of building repair contractors, restoring properties as part of the insurance claims process. That network remains a core strength, but we’ve since grown into a leading end-to-end claims solutions partner, offering a range of services nationwide.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
2013
Following an injection of investment, we expand our services to include fire, flood, and disaster recovery, while securing additional accreditations in safety management.
2016
Our client base grows as we enter the motor impact claims market and receive an 'Outstanding' rating from Investor in Customers.
2018
Investments in technological advances allow us to offer remote claims validation and drone surveys while securing 'Gold' status from Investor in Customers.
2020
We launch our Customer Choice Model, giving policyholders greater control over how their claim communications are managed and how the outcome progresses.
2025
We launch a new business, Solace Loss Adjusters, part of the Prism Claims Group, to complete the end-to-end service we offer insurers.
2026
We develop proprietary technology to transform the end-to-end claims process, move our HQ to Leeds, and become industry leaders in outcome-focused claims solutions.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
2013
Following an injection of investment, we expand our services to include fire, flood, and disaster recovery, while securing additional accreditations in safety management.
2016
Our client base grows as we enter the motor impact claims market and receive an 'Outstanding' rating from Investor in Customers.
2018
Investments in technological advances allow us to offer remote claims validation and drone surveys while securing 'Gold' status from Investor in Customers.
2020
We launch our Customer Choice Model, giving policyholders greater control over how their claim communications are managed and how the outcome progresses.
2025
We launch a new business, Solace Loss Adjusters, part of the Prism Claims Group, to complete the end-to-end service we offer insurers.
2026
We develop proprietary technology to transform the end-to-end claims process, move our HQ to Leeds, and become industry leaders in outcome-focused claims solutions.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
2013
Following an injection of investment, we expand our services to include fire, flood, and disaster recovery, while securing additional accreditations in safety management.
2016
Our client base grows as we enter the motor impact claims market and receive an 'Outstanding' rating from Investor in Customers.
2018
Investments in technological advances allow us to offer remote claims validation and drone surveys while securing 'Gold' status from Investor in Customers.
2020
We launch our Customer Choice Model, giving policyholders greater control over how their claim communications are managed and how the outcome progresses.
2025
We launch a new business, Solace Loss Adjusters, part of the Prism Claims Group, to complete the end-to-end service we offer insurers.
2026
We develop proprietary technology to transform the end-to-end claims process, move our HQ to Leeds, and become industry leaders in outcome-focused claims solutions.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
2013
Following an injection of investment, we expand our services to include fire, flood, and disaster recovery, while securing additional accreditations in safety management.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
2013
Following an injection of investment, we expand our services to include fire, flood, and disaster recovery, while securing additional accreditations in safety management.
2016
Our client base grows as we enter the motor impact claims market and receive an 'Outstanding' rating from Investor in Customers.
2018
Investments in technological advances allow us to offer remote claims validation and drone surveys while securing 'Gold' status from Investor in Customers.
2020
We launch our Customer Choice Model, giving policyholders greater control over how their claim communications are managed and how the outcome progresses.
2025
We launch a new business, Solace Loss Adjusters, part of the Prism Claims Group, to complete the end-to-end service we offer insurers.
2026
We develop proprietary technology to transform the end-to-end claims process, move our HQ to Leeds, and become industry leaders in outcome-focused claims solutions.
2010
We begin our journey as a building repair network serving the insurance industry, focused on resolving property damage and obtaining relevant accreditations.
Delivering the outcomes that really matter to you
Our business is galvanised around a single purpose: bringing clarity and confidence to every claim. This purpose captures the values that guide us to deliver the outcomes that matter most to our stakeholders.
Dependable clarity
We pair proprietary technology with a team that quickly cuts through complexity and communicates clearly, so the experience feels steady, human, and consistently reliable.
Active vigilance
Our technology and expertise allow us to anticipate risks early and act proactively so you feel more in control, knowing we're always looking ahead.
Steady composure
Under pressure, we lead with steadiness, sound judgment, and honest communication. When it matters most, our systems hold, and our people do too.
Nothing hidden
Through openness, clear communication, and simple processes, we eliminate surprises and keep the experience certain, grounded, and predictable - helping to build trust in us.
Confident outcomes
We actively steward every stage with sound judgement, calm oversight, and clear communications, ensuring nothing is missed and decisions withstand scrutiny.
Sound decisions
Decisions and recommendations are informed, well-judged, and made with integrity so they feel right today and continue to prove themselves over time.
Work with a company that brings clarity and confidence to every claim
Meet the Prism Claims Group leadership team
Trusted, certified, and recognised across the insurance industry
Our accreditations show that we meet rigorous industry standards, giving you confidence in our professionalism, reliability, and expertise. They ensure we consistently deliver high-quality, compliant, and trustworthy solutions for every claim.
IIC Gold 2025
ISO 27001
ISO 9001
CHAS Standard
Climate Positive Business
IIC Gold 2025
ISO 27001
ISO 9001
CHAS Standard
IIC Gold 2025
ISO 27001
ISO 9001
CHAS Standard
Climate Positive Business
IIC Gold 2025
ISO 27001
ISO 9001
Delivering nationwide claims solutions wherever and whenever needed
Whether you're an insurer or a broker, or a building repair contractor looking to join our network, we'd love to hear from you.
Insurers
Contractors
Consistently providing exemplary customer experiences
Dealing with us feels steady, human, and consistently reliable because we give you clarity, control, and certainty.
79
Net Promoter Score (NPS) for our Building Repair Network.
78
Net Promoter Score (NPS) for Prism Claims Group.
Don't take our word for it. Read what people say...
"From Sagic’s perspective, Prism consistently delivers highly qualified, thoroughly vetted contractors who understand exactly what is required to support insurance claims. Prism is a trusted partner that consistently delivers quality, reliability, and a seamless claims experience."
"This organisation has revived my faith in British business! They have acted promptly and considerately to provide redress. Their regular and very polite communication via email and phone has been exemplary."
"Excellent service kept me up to date with all aspects of my claim - as an OAP and living on my own I was very stressed but Chris who dealt with my claim made me feel at ease."
"Working in HR and dealing with trades, labour, and managing directors nationwide, I can honestly say every member of staff has been a delight. If I could, I would snap them up in a heartbeat."
"We're incredibly grateful to Zurich, Prism Claims Group, and Topmarx for restoring the wall in our outdoor learning area. Their work has created a safe and inspiring space for our children, who were thrilled to return to school and see the transformation."
“Prism have proven to be a valued and trusted partner. They work closely with us, delivering a high standard of service while showing a strong commitment to our customers. Their collaborative approach, openness to feedback and shared focus on continuous improvement have made a meaningful difference to our working relationship”
Doing the right thing. Properly
We do the right thing, the right way — acting compliantly, protecting vulnerable policyholders, looking after our people, minimising environmental impact, and being warm, human, and easy to work with.
For vulnerable policyholders, we customise their experience with us. This might include more frequent updates, visits at specific times, prioritising work, or using alternative communication methods such as video or braille.
Customer duty
We operate in line with Consumer Duty, ensuring fair outcomes for policyholders, clear communication, transparent processes, and audit-ready decisions that prioritise customers throughout every stage of the claims journey.
Environmental, social, and governance
Our care doesn't end with your claim. We're a climate-positive business, and we support the communities we serve through local volunteering, fundraising, and giving to charity.
Treat customers fairly
Our Treating Customers Fairly policy, combined with our team's skill and experience, ensures that every interaction is handled with integrity and transparency, so the process feels steady, human, and consistently reliable.
Careers
Grow your career with a leading claims solutions team
Build your career with a leading, fast-growing insurance claims solutions provider. Enjoy autonomy, competitive benefits, and exciting opportunities if you're driven to deliver the outcomes that matter most in our sector.
