Cookie Policy

Version 1.0

1. Introduction

This Cookie Policy explains how Prism Claims Group (“Prism”, “we”, “us”, “our”) uses cookies and similar technologies on our website (“Website”).

This policy should be read alongside our Privacy Policy, which explains how we use personal data.

By continuing to use our Website, you consent to the use of cookies in accordance with this policy, unless you have set your browser or cookie preferences to refuse them.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website.

They help websites function effectively, improve user experience, and provide information to the website owner.

Cookies may be:

• Session cookies – deleted when you close your browser
• Persistent cookies – remain on your device for a set period or until deleted

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website and cannot be switched off.

They include, for example:

• Security and authentication cookies
• Load balancing and network management
• Cookie preference settings

3.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting anonymous information.

We use these cookies to:

• Analyse website traffic and usage patterns
• Improve Website functionality and user experience
• Identify errors and performance issues

Examples may include tools such as Google Analytics (or equivalent platforms).

3.3 Functionality Cookies

These cookies allow the Website to remember choices you make and provide enhanced features.

For example:

• Remembering user preferences
• Supporting forms or portal functionality
• Enhancing user experience across sessions

3.4 Targeting / Marketing Cookies (if applicable)

These cookies track browsing activity to deliver relevant content or advertising.

Prism Claims Group does not currently prioritise marketing cookies, but if implemented, users will be notified and given the option to consent.

4. Cookies Used on This Website

A list of specific cookies used on this Website may include:

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Cookie Banner / Preferences

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

5.2 Browser Settings

Most web browsers allow you to:

• Block or delete cookies
• Set preferences for certain websites

Please note that disabling cookies may impact the functionality of the Website.

6. Third-Party Cookies

Some cookies may be set by third-party services integrated into our Website, such as:

• Analytics providers
• Embedded content (e.g. videos or maps)
• Platform integrations

We do not control these cookies and recommend reviewing the relevant third-party privacy policies.

7. Data Protection

Where cookies collect personal data, this will be processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Prism Claims Group Privacy Policy

We ensure appropriate safeguards are in place to protect your data.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in legal requirements
• Updates to Website functionality
• Introduction of new cookies or technologies
  

Any changes will be published on this page.

9. Contact Us

If you have any questions about this Cookie Policy, please contact:

7th January 2026